FAQs
Welcome to the Network Warehouse FAQs page. Here you’ll find answers to common questions about our products, ordering, delivery and support. If you can’t find what you’re looking for, our team is always happy to help you find the right solution for your business.
1. Are your Cisco, Meraki and HPE Aruba products genuine?
Yes. We supply new, genuine products from Cisco, Cisco Meraki and HPE Aruba, sourced through authorised channels / authorised partner status. Every product comes with the manufacturer's warranty.
2. Do you offer credit accounts?
Yes. We offer credit terms to business customers. Please contact our support team to apply and we will do a credit check to ascertain your credit limit. On most occasions, the first order will however be payment in advance.
3. What delivery options do you offer, and how fast is delivery?
We offer standard / next-day / express UK delivery on in-stock items. Orders placed before 4pm on working days are usually dispatched the same day. We are, however, at the mercy of our courier partners (FedEx, DHL, Royal Mail and DPD) so we cannot guarantee next-day delivery.
4. Do you deliver outside the UK?
Yes, we ship to selected countries across the world. Contact us for a delivery quote. Please note that due to our contract with Cisco, we are only able to ship Cisco and Meraki products within Europe.
5. What warranty comes with my product?
Warranty depends on the manufacturer and product. Many Cisco and HPE Aruba products include a limited hardware warranty, and some carry a limited lifetime warranty. Meraki hardware warranty is tied to the product line and licensing. The warranty period is listed on each product page. If a product is faulty, contact us with your order number and we'll guide you through the RMA process.
6. What is your returns policy?
Please refer to our returns policy here. Different policies apply to consumer and business customers.
7. Do Meraki products need a licence to work?
Yes. Meraki devices are cloud-managed and need an active licence to function. We sell hardware and matching licences (1, 3, 5, 7 or 10 years), so you can buy both together. Check that the licence matches your exact device model.
8. Can you help me choose the right switch, access point or firewall?
Yes. Our team can recommend products for your site size, number of users, PoE budget and growth plans. Call 0330 133 8877 or email support@networkwarehouse.co.uk and we'll do our best to recommend the most suitable products for your needs. This is free, with no obligation.
9. Do you offer support contracts such as Cisco SmartNet or HPE Aruba Foundation Care?
Yes. We can quote extended support and service contracts for most products we supply. We can offer both manufacturer original and/or 3rd party support services. Contact our support team for more information, or simply email over a list of products with serial numbers you wish to put on support. Please also advise on term and support level required.
10. What payment methods do you accept, and can I get a VAT invoice or a quote?
We accept credit and debit cards, bank transfers, and purchase orders or approved account terms for approved customers. All orders come with a VAT invoice, and we can supply formal quotes for projects and bulk orders on request.
Still have questions? If you haven’t found the answer you’re looking for, our team is here to help. Email us at support@networkwarehouse.co.uk and we’ll be happy to assist with your enquiry.
