What Is the Value of Cisco SMARTnet Service?
Combine the power of Cisco Services technology with the wrap around tailored support that Network Warehouse can offer.
Cisco® SMARTnet® Service is an award-winning technical support service that gives your IT staff direct, any time access to Cisco experts and extensive Cisco.com resources. Cisco SMARTnet is essential to keeping your business functions available, secure, and operating at peak performance.
Networks are the lifeline that connects your customers to goods and services, and the effects of downtime can be significant, decreasing productivity, eroding customer confidence, and losing revenue.
How Does Cisco SMARTnet Help Solve your Problems?
As your network and data center evolve and you addnew business processes, systems, and services, the consequences and costs of downtime increase dramatically, and delays in resolving issues can bring your business operations to a stand still. In addition, technology changes rapidly, and keeping your IT staff up to date on the latest advances and security issues can be challenging. Cisco SMARTnet can help you:
• Quickly resolve issues:
Identify and resolve problems quickly before they significantly affect business continuity.
• Empower your IT staff:
Improve operational efficiency by keeping your IT staff up to date on the latest technology advances and security threats.
• Mitigate risk:
Detect security issues that could negatively affect the availability, performance, and reliability of your network.
Cisco SMARTnet Service Features
Cisco SMARTnet gives you access to a wealth of Cisco support tools and expertise, providing you with greater IT infrastructure and network availability and performance while reducing operating costs. Cisco SMARTnet Service provides:
• Fast support from experts:
Connect directly to the Cisco Technical Assistance Center (TAC), staffed by thousands of certified Cisco professionals with experience diagnosing the toughest problems in your network and data center.
• Online self-help support:
Access extensive support resources 24 hours a day, 365 days a year through Cisco’s online knowledge base, communities, resources, and tools.
• Smart, proactive diagnostics:
Gain critical insight with the embedded Cisco Smart Call Home feature, which offers detailed diagnostics and immediate alerts onenabled devices.
• Ongoing operating system updates: Access new OS features, including both minor and major OS releases,with the latest operating system software updates within your licensed feature set.
Cisco Smartnet Support
If your Cisco network is mission critical, we would always suggest using Cisco support services as only they can provide the required software and security updates needed. This also provides access to Cisco experts (TAC), access to online resources and entitlement to Cisco installed base insights through smart capabilities.
Here is a list of our most common Cisco Smartnet SLA's.
| SERVICE LEVEL | SLA | DESCRIPTION |
|---|---|---|
| SNT | 8X5XNBD | 8hrs a day, 5 days a week, NBD response time |
| SNTE | 8X5X4 | 8hrs a day, 5 days a week, 4 hour response time |
| SNTP | 24X7X4 | 24hrs a day, 7 days a week, 4 hr response time |
| C4P | 24X7X4 OS | 24hrs a day, 7 days a week, 4hr response time with onsite engineer |
| C4S | 8X5X4 OS | 8 hrs a day, 5 days a week, 4hr response time with onsite engineer |
| CS | 8X5XNBD OS | 8 hrs a day, 5 days a week, NBD response time with onsite engineer |
| C2P | 24X7X2 OS | 24hrs a day, 7 days a week, 2 hr response time with onsite engineer |
| S2P | 24X7X2 | 24hrs a day, 7 days a week, 2hr response time |
| SNCO | 8X7XNCD OS | 8hrs a day, 7 days a week, NCD response time with onsite engineer |
| SNTE | 8X5X4 | 8hrs a day, 5 days a week, 4 hr response time |
| ECMU | SWSS | Licence/software support |
We are here to help you
Hours saved
We will resolve your issue
Co-terming/consolidating multiple contracts into one easy to manage contract.
Coterming multiple Cisco SmartNet contracts is a strategic way to simplify renewals, eliminate scattered end dates, and create a cleaner, more predictable support lifecycle for your Cisco estate. It’s especially valuable for organizations managing dozens or hundreds of devices across different sites, where contracts often expire at different times and carry inconsistent service levels.
Cotermination aligns all selected SmartNet services to a single, unified end date, reducing administrative overhead and improving budgeting clarity.
Cotermination works by adjusting the service terms of individual SmartNet lines so they all share the same renewal date. Cisco’s quoting tools allow partners to change end dates directly during the quoting process, automatically recalculating pricing based on the new term length.
This means you can take a mix of contracts—some with months left, some nearly expired—and align them to a single future date. The system prorates coverage so you only pay for the time needed to bring each device into alignment. For organizations with fragmented contract histories, this creates a far more manageable support structure.
3rd Party Support
Budgets being squeezed?
Network Warehouse offer 3rd party support services to help customers stretch that budget even further. At a fraction of the cost of Cisco SmartNET it is the ideal solution for non-mission critical devices on your network. Want the best of both worlds?
Network Warehouse can offer ‘blended’ support which is essentially a mix of Cisco SmartNET support and our own 3rd party support. It is worth noting however that 3rd party support does not offer Cisco TAC access and you will not be able to receive Cisco software and security updates.
It is purely a hardware break fix service which again, is ideal for those non critical or end of support devices that do not have updates available anyhow.
