- Cisco Switches
- Cisco Routers
- Cisco Phones
- Cisco Access Points
Cisco Aironet Wireless
- Meraki Switches
Meraki Access Points
Meraki Security Appliances
Meraki Cellular Gateways
Meraki Security Cameras
Meraki Licensing & Support
- Meraki Accessories
- Meraki Go
APC UPS DEALS!
Blend e-commerce convenience with in-store tactics for five-star experiences ...Read more
In this blog I will delve into details of the new Cisco Nexus Cloud, which g...Read more
Increased efficiencies ensure hotel facility managers rest easy at night Thin...Read more
Cisco’s WiFi 6 solutions are supporting a secure, fast, low-latency future. I...Read more
Cloud-managed networking has emerged as a critical solution for IT leaders w...Read more
Hyperconnectivity with steady performance in demanding environments. Exponen...Read more
Today, virtually all non-wired Internet connections – including cellular net...Read more
Three Meraki solutions to future-proof your factory Prior to the pandemic, ma...Read more
The healthcare industry is undergoing unprecedented change. The pandemic has...Read more
The right network enables you to evolve and emerge from uncertainty stronge...Read more
Network Warehouse have recently signed a global distribution agreement wit...Read more
In an effort to provide home workers with business or even enterprise service...Read more
Network Warehouse are exited and proud to announce our all new partnership wi...Read more
Domain name system security is often overlooked by organisations, but focusin...Read more
With Pulse Connect Secure, PERSOL Group takes first step towards Zero Trust a...Read more
In this roundup of networking blogs, experts explore various aspects of netwo...Read more
The new feature gives enterprise cloud customers another reason to send more ...Read more
South Korea’s Airport Railroad Express Selects Juniper Networks’ AI-Driven Solutions To Build Its All-IP Based Communications Network For Smarter And Safer Operations
Juniper MX Series Routers and EX Series Switches driven by Juniper Mist AI wi...Read more
What is SIEM Security Information and Event Management (SIEM) is a set of too...Read more
Despite security issues and concerns resulting from the massive and sudden in...Read more
The vendor's expanded Wi-Fi 6 portfolio now includes an outdoor option that w...Read more
Network Solutions provide a unique range of enterprise grade connnectivity so...Read more
Pulse Secure NAC Extends Zero Trust Network Assurance as Users, Endpoints and IoT Devices Return to a Hybrid Workplace
New Pulse Policy Secure delivers continuous compliance with enhanced endpoint...Read more
According to a publication from the MIT Technology Review, technology promote...Read more
Network Warehouse & Maple Networks unveils a new range of managed security and advisory services for Microsoft Azure Sentinel
Network Warehouse & Maple Networks has announced a new range of fully man...Read more
As enterprise organizations leverage many different cloud environments to bui...Read more
Pulse Secure Delivers New Cloud-based, Zero Trust Service for Multi-Cloud and Hybrid IT Secure Access
New Pulse Zero Trust Access (PZTA) service enhances productivity, simplifies ...Read more
Network Warehouse are excited to announce that we have partnered with market ...Read more
Many enterprises have comprehensive business continuity plans to ensure key s...Read more
The pandemic has served to highlight just how dependent the world is on the d...Read more
Great customer service which means more to us than just the low prices.
Network Warehouse Support Services
Network Warehouse provide a full suite of support services to ensure your Cisco and/or Meraki investments are protected and thus your business uptime is ensured. We offer options of Cisco support services, 3rd party services and can also offer blended support to meet your business requirements.
Cisco Smartnet Support
If your Cisco network is mission critical, we would always suggest using Cisco support services as only they can provide the required software and security updates needed. This also provides access to Cisco experts (TAC), access to online resources and entitlement to Cisco installed base insights through smart capabilities.
An ideal option for businesses looking to reduce costs on legacy hardware and wish to ‘sweat their assets’. 3rd party does not offer software and security updates and it purely a hardware break fix service. This is suited to products that have gone end of support with Cisco and thus no updates are available.
As it sounds, this is a mixture of the two services above. Enjoy the costs savings of 3rd party support and uplift with a Cisco software only support contract to ensure you get those vital updates and TAC access. Cisco Services Level Agreements – Most Popular Cisco offer a wide variety of support service levels to cater for different business demands.
Here is a list of our most common Cisco Smartnet SLA's.
|SNT||8X5XNBD||8hrs a day, 5 days a week, NBD response time|
|SNTE||8X5X4||8hrs a day, 5 days a week, 4 hour response time|
|SNTP||24X7X4||24hrs a day, 7 days a week, 4 hr response time|
|C4P||24X7X4 OS||24hrs a day, 7 days a week, 4hr response time with onsite engineer|
|C4S||8X5X4 OS||8 hrs a day, 7 days a week, 4hr response time with onsite engineer|
|CS||8X5XNBD OS||8 hrs a day, 5 days a week, NBD response time with onsite engineer|
|C2P||24X7X2 OS||24hrs a day, 7 days a week, 2 hr response time with onsite engineer|
|S2P||24X7X2||24hrs a day, 7 days a week, 2hr response time|
|SNCO||8X7XNCD OS||8hrs a day, 7 days a week, NCD response time with onsite engineer|
|SNTE||8X5X4||8hrs a day, 7 days a week, 4 hr response time|
3rd Party Service Level Agreements
As with Cisco, our 3rd party support service provides a range of different service levels in order to cater for different businesses requirements. 3rd party is however a little more flexible in that it can offer tailor made service for each customer. This can range from a next business day response to a 2 hour guaranteed hardware fix. Again, a great option if cost is the driver or the devices are end-of support and updates are no longer available.
If you are looking to purchase some new Cisco hardware and require Cisco Smartnet support, are renewing an existing Cisco contract or looking at your support options, our team are here and ready to assist.